Shipping policy

Shipping Policy

Last updated: September 3, 2026

This Shipping Policy applies to purchases made through https://terraviqo.com.

1. Shipping Destinations

Terraviqo ships to Canada and to any additional countries or regions made available in our checkout. Enter your complete delivery address at checkout to confirm whether shipping is available to your destination. We do not accept an order for a destination that our checkout identifies as unavailable.

2. Shipping Cost

Terraviqo provides free standard shipping on all orders, with no minimum purchase requirement. The standard shipping charge is CAD $0.

Import duties, customs charges, taxes, brokerage fees, remote-area surcharges, or other government or destination-specific charges are not standard shipping charges. If any such amount is not collected at checkout, it may be charged separately by the destination authority or carrier and is the customer’s responsibility, except where applicable law requires otherwise.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment authorization and order confirmation. Business days are Monday through Friday, excluding Canadian public holidays.

Processing time is the period required to verify and prepare an order before it is handed to the carrier. It is separate from transit time. If an item becomes unavailable or additional order verification is required, we will contact the customer using the information supplied at checkout.

4. Estimated Transit and Total Delivery Time

After dispatch, standard shipping normally takes 7–15 business days.

Processing time: 1–3 business days

Transit time after dispatch: 7–15 business days

Estimated total time from confirmed order to delivery: 8–18 business days

These are good-faith estimates based on normal operations and are not guaranteed arrival dates. Delivery may take longer because of customs inspections, severe weather, carrier disruption, remote destinations, public holidays, peak periods, address problems, or other circumstances outside reasonable control.

Any delivery estimate shown on a product page, at checkout, in an order confirmation, or in Google Merchant Center must match the ranges stated in this Policy.

5. Order Confirmation and Tracking

After an order is placed, the customer will receive an order confirmation at the email address provided at checkout. A shipping confirmation containing available tracking information will be sent after dispatch.

Tracking events are supplied by the carrier and may take time to appear. Orders containing multiple products may arrive in separate parcels with different tracking numbers, without an additional standard shipping charge.

6. Accurate Delivery Information

Customers are responsible for entering a complete and accurate recipient name, street address, apartment or unit number, postal code, telephone number, and email address.

Contact us immediately if you notice an error. We will try to update the information before fulfillment, but changes cannot be guaranteed after processing or dispatch. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

7. Customs and Import Charges

International shipments may be inspected or assessed by customs authorities. Unless the checkout expressly states that duties and import charges are included, the recipient is responsible for those amounts. Customs processing is controlled by the destination authority, not Terraviqo.

Customers should review their destination’s import rules before ordering. If a package is refused because the customer does not pay a disclosed import charge, any refund will be handled under our Return and Refund Policy after recoverable costs are determined, to the extent permitted by law.

8. Delayed, Lost, or Delivered-but-Missing Packages

If tracking has not updated for an unusual period or a shipment exceeds the estimated delivery range, contact us with the order number. We will review the tracking information and, where appropriate, open an enquiry with the carrier.

If tracking shows “delivered” but the parcel cannot be found, check the delivery area, household members, neighbours, building staff, and any carrier notice. Then contact the carrier and Terraviqo promptly. We will assess the available delivery evidence and provide assistance consistent with applicable law and carrier procedures.

9. Damaged Parcels or Incorrect Items

If a parcel or item arrives damaged, defective, or incorrect, preserve the packaging and contact us within the 30-day return window. Include the order number, shipping label, and clear photographs or video. Verified claims are handled under our Return and Refund Policy, and Terraviqo pays the approved return cost when the issue resulted from our error or a verified defect.

10. Returned or Refused Parcels

Parcels returned because of an incorrect address, unsuccessful delivery, refusal, or unpaid destination charges will be reviewed after they are received by the appropriate returns facility. Any refund, reshipment, or customer-paid cost will be determined under our Return and Refund Policy and applicable law.

11. Contact Us

Email: fimbreslaverriere74@outlook.com
Phone: +1 418-213-8317
Business address: 26 South Rd, Stouffville, ON L4A 2G1, Canada

Please include your order number when asking about a shipment.